Our website address is: http://rivendellmountainworks.com.

Effective Date: July 1, 2018

Account Information

When you place an order through the Rivendell Mountain Works website, some of your personal information such as your name, your contact information, your shipping information, and very limited other information such as IP address is saved in the database.


Although we rarely do direct marketing to our former customers, if you wish to be excluded from this ever happening, we can remove your contact information from our database. Please email us at gear@rivendellmountainworks.com and ask to have your information deleted.

Usage and Device Information

We automatically collect certain device and usage information when you use RMW. For example, we collect information about the devices you use to connect to our services (such as the IP address of your computer or numeric identifier of your mobile device) and about how you use RMW (such as what time you visit our website).

Comments/Information You Post

Although we use a WordPress website, the convenience of blogging is not a feature that we typically engage in. If you choose to share information about yourself, whether personal information or not, in a public open forum, that information is not something that we utilize, but somebody else might.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


Service Providers

Your personal information is conveyed to companies that provide services to us or perform functions on our behalf. For the purposes of taking payments, for product purchases, we use third party services such as Paypal, Square and Amazon. Those transactions happen on their secure, encrypted sites and limits what is actually stored on our website.

Compliance with Laws

We may disclose your personal information to a third party if (a) we believe that such disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to protect the security or integrity of the website from harm or illegal activities; (c) to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or (d) to any other third party with your prior written consent.

Business Transfers

We may share or transfer your personal information in connection with, or during the negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of the business to another company.


Our websites contain links to third-party online properties. Such third parties have their own policies that govern their collection, use, and disclosure of information. We suggest that you read their privacy policies to learn about their practices.

Social media provides tools that many people use and enjoy, and we include links to various social media platforms on our websites. If you interact with these social media tools through our websites, your experience on those social media sites will be governed by the privacy and other policies of those sites. The privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those sites accordingly.


We have reasonable and appropriate physical, electronic, and administrative measures in place to safeguard the security of your personal information. However, when you communicate with us via email on our websites, these communications may not be encrypted. For that reason, we ask that you do not share sensitive information via these communication channels.


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your Account

You have the option to update, correct or delete your personal information, by contacting us at gear@rivendellmountainworks.com  or give us a call at 1-425-877-9842

Do Not Track

Some browsers offer a “do not track” (“DNT”) option. We do not respond to DNT signals.

EU Users

EU users have the right to lodge a complaint about the collection or use of their personal information by notifying their EU supervisory authority. Please feel free to contact us at gear@rivendellmountainworks.com as well.


The online RMW services are not intended for the use of individuals under the age of 13, and we do not knowingly collect information online from individuals under the age of 13.


If we modify this Privacy Policy, we will post the revised Privacy Policy online. If the policy changes in a material way, we may contact you by email as well as by placing a prominent notice on this web page. You should check regularly to see if this Privacy Policy has changed.